ITESGrads is formed in response to the need for an objective third party to establish and maintain competencies necessary for superior job performance and to serve as an impartial, independent body to award professional certification and govern the certification process.

We exist to promote the establishment of standards of competence and professionalism in the call center industry and to recognize individuals who through successful completion of the Certification process have demonstrated mastery of industry-established, knowledge, skill, and behavioral requirements specific to their job function.

 

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